Pass ServiceNow Certified Implementation Specialist - IT Service Management Exam in First Attempt Guaranteed Updated Dump from ITPassLeader!
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ServiceNow is a cloud-based platform that offers a variety of software solutions to help organizations streamline their workflows and enhance their IT service management capabilities. The Certified Implementation Specialist - IT Service Management (CIS-ITSM) Certification Exam is designed to validate a candidate's proficiency in implementing and managing ServiceNow ITSM solutions.
NEW QUESTION # 57
In the baseline instance, which of the following views are available for incidents? (Choose three.)
- A. Master
- B. Agent View
- C. Workspace
- D. Password
- E. Metrics
Answer: C,D,E
Explanation:
There is no such a view called Master or Agent View. Note: there is a view called Default View that is meant to be viewed by agents.
NEW QUESTION # 58
Which of the following knowledge workflows are available OOTB? (Choose all that apply.)
- A. Knowledge - Advanced Approval
- B. Knowledge - Approval Publish
- C. Knowledge - Approval
- D. Knowledge Instant Publish
- E. Knowledge Instant Retire
Answer: B,D,E
NEW QUESTION # 59
The purpose of Change Management in ServiceNow is to plan and manage releases and make sure software deployments are done correctly.
- A. True
- B. False
Answer: B
Explanation:
Explanation
Change Management should not be used as a release management tool. It is not meant to be so.
NEW QUESTION # 60
Which of the following service catalogs are available OOTB as demo data? (Choose two.)
- A. ITSM Catalog
- B. Software Catalog
- C. Service Catalog
- D. Technical Catalog
- E. Hardware Catalog
Answer: C,D
NEW QUESTION # 61
What is the module name that is used to access configuration base items?
- A. Configuration Items > Base Items
- B. Base Items > Configuration
- C. Configuration > Base Items
- D. CMDB > Base Items
Answer: C
NEW QUESTION # 62
What is the relationship between User table and Location table?
- A. One-to-many (one location can be assigned to many users)
- B. One-to-many (one user can have many locations)
- C. One-to-one
- D. Many-to-many
Answer: A
Explanation:
A user can have only one location, but the same location can be used for many users.
NEW QUESTION # 63
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
- A. Actions
- B. Scripts
- C. Processes
- D. Flows
- E. Procedures
Answer: D
NEW QUESTION # 64
Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?
- A. Record Producer
- B. Order Guide
- C. Content Item
- D. Catalog Item Most Voted
Answer: D
NEW QUESTION # 65
The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.
- A. True
- B. False
Answer: B
Explanation:
Explanation
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.
NEW QUESTION # 66
When viewing a list of Tasks, which field identifies whether the Task is an Incident, Problem, Change, etc.?
- A. Number [number]
- B. Correlation ID [correlation_id]
- C. Task Type [sys_class_name]
- D. Domain [sys_domain]
Answer: C
NEW QUESTION # 67
Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)
- A. Choices have no additional metadata to drive process
- B. Too many options may confuse users and increase mis-categorization
- C. It is not part of the baseline instance
- D. It is difficult to implement
Answer: A,B
NEW QUESTION # 68
In the Content item, what is the "Catalog content" option in "Content type" used for?
- A. Grouping more than one catalog item in one request.
- B. Reference to a catalog item that doesn't have a record producer linked to it.
- C. Cross-reference among catalogs.
- D. To show an article about a specific catalog item.
Answer: C
NEW QUESTION # 69
When creating a variable to identify a location for a catalog item to be delivered, the most likely variable type to choose would be _____________.
- A. Reference
- B. Break
- C. Single Line of Text
- D. Select Box
Answer: C
NEW QUESTION # 70
Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)
- A. Location
- B. Department
- C. Group
- D. Country
- E. Cost center
Answer: A,B,C
NEW QUESTION # 71
If you modify base instance process, it will be skipped during upgrades.
- A. False
- B. True
Answer: B
NEW QUESTION # 72
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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification exam that tests one's knowledge and skills in implementing IT Service Management solutions using the ServiceNow platform. CIS-ITSM exam is designed for IT professionals and consultants who are responsible for configuring and managing ITSM solutions within their organizations. It is a comprehensive exam that covers a wide range of topics related to ITSM, including incident management, problem management, change management, and service catalog management.
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