Best Preparations of CIS-ITSM Exam 2025 CIS-Service Management Unlimited 170 Questions
Focus on CIS-ITSM All-in-One Exam Guide For Quick Preparation.
NEW QUESTION # 10
Even though there are business rules to keep State and Incident State in sync, it is recommended to use Incident State.
- A. True
- B. False
Answer: B
Explanation:
Explanation
It is recommended to use State field.
NEW QUESTION # 11
Why it takes time for the workaround to appear in the linked incidents' comments when the "Communicate Workaround" is clicked in a problem?
- A. The "Communicate Workaround" uses an event which must be processed.
- B. The system waits an action from the user to close the problem and then the workaround will be copied.
- C. There's a scheduled job that runs every day at midnight to add the comment to linked incidents.
- D. The query used to filter linked incidents is very complex and it takes time to run.
Answer: A
NEW QUESTION # 12
When can a user (who has no assigned roles in the system) close an incident?
- A. When the user is the Caller or on the Watch list and the incident's State is Resolved.
- B. When the user is the Caller and the incident's State is not already closed.
- C. When the user is the Caller and the incident's State is not already resolved.
- D. When the user is the Caller and the incident's State is Resolved.
Answer: D
NEW QUESTION # 13
In the baseline platform configuration, an end user with no assigned roles can read an incident when they are
_____________.
- A. Opened by or the Configuration item's business owner
- B. Caller, Opened By or on the Work notes list
- C. Caller, Opened By or on the Watch list
- D. Caller or the Caller's delegate
Answer: C
NEW QUESTION # 14
Field Decorations are controlled by the "ref_contributions" attribute.
- A. True
- B. False
Answer: A
NEW QUESTION # 15
A Portfolio Manager is primarily concerned with the performance of what hierarchy?
- A. Service Portfolio, Service, Service Offering
- B. Portfolio Owner, Service Owner, Catalog Manager
- C. Service Catalog, Catalog Item, Requested Item
- D. Requested Item, Catalog Task, Task SLA
Answer: A
Explanation:
Detailed Explanation:
A Portfolio Manager in ServiceNow focuses on the Service Portfolio, which includes all the services provided by an organization. The Portfolio Manager oversees how the Service Offering and the Service within this portfolio perform, ensuring that they align with business objectives. The hierarchy in question, Service Portfolio > Service > Service Offering, is crucial for understanding the overall performance and governance of services. This hierarchy provides a structured approach to managing services from a business perspective and tracking their lifecycle.
ServiceNow Documentation on Service Portfolio Management.
NEW QUESTION # 16
The "Assigned to me" button will validate if the current user is a member of the Assignment Group.
- A. True
- B. False
Answer: B
Explanation:
No such validation is done in the OOTB implementation.
NEW QUESTION # 17
When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application?
Choose 2 answers
- A. sn_incident_update
- B. sn_incident_insert
- C. sn_incident_read
- D. sn_incident_write
Answer: A,B
NEW QUESTION # 18
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces? (Choose four.)
- A. IP Address
- B. Lookup Select Box
- C. UI Page
- D. HTML
- E. Container Start
- F. Label
Answer: C,D,E,F
NEW QUESTION # 19
Incident Variable Editor can be made visible only to incidents created from record producers.
- A. True
- B. False
Answer: A
NEW QUESTION # 20
Map to field functionality is NOT supported for variables added inside a variable set.
- A. True
- B. False
Answer: A
NEW QUESTION # 21
Which table is used to store request items?
- A. sc_item
- B. sc_req_item
- C. sc_requested_item
- D. sc_request_item
Answer: B
NEW QUESTION # 22
Which one of the following variable types in NOT supported in mobile?
- A. IP Address
- B. Numeric scale
- C. Yes/No
- D. URL
Answer: D
NEW QUESTION # 23
How to change the logic of calculating incident priority?
- A. Modifying the script include Calculate Priority
- B. Modifying the records in the Priority Lookup Rules table
- C. Modify the UI Policy "Update Priority"
- D. Modify the Data Policy "Update Priority"
Answer: B
NEW QUESTION # 24
A Requested Item may be associated with one or more Requests.
- A. True
- B. False
Answer: A
NEW QUESTION # 25
Which statement is NOT true about reporting on catalog item variables?
- A. Database views are required to report on catalog item variables.
- B. Reports can be stacked by variables from a selected catalog item.
- C. The Variables column can be added to list reports if variables are available for the selected table/data source.
- D. Reports can be grouped by variables from a selected catalog item.
Answer: A
NEW QUESTION # 26
What is the module that is used to navigate to CI Relationships?
- A. Configuration > CI Relationships
- B. CMDB > CI Relationships
- C. Configuration > Relationships
- D. None of the listed answers
Answer: D
Explanation:
Explanation
Explanation:
There is no table that links to the CI Relationship data. You can access the table directly by typing
"cmdb_rel_ci.list" in the filter navigator.
NEW QUESTION # 27
What is the purpose of the "Send to event creator" check box in the notification form?
- A. To sends a monthly report to the author of an event with all the times an event was triggered during the month.
- B. It sends a notification to the author of the event every time the event is triggered.
- C. It allows an email to be sent to the user who triggered an event which caused a notification.
- D. It allows certain users to subscribe to these notifications.
Answer: C
Explanation:
If "Send to event creator" checkbox is NOT selected in the notification form, no notification will be sent to the user who triggered the event which caused the notification.
NEW QUESTION # 28
What is the purpose of the "Attachment Link" check box in the knowledge article form?
- A. It inserts a hyperlink to the article which can be linked to another article, ServiceNow page, or external content.
- B. It attaches the article to the email notifications that are linked with it.
- C. It allows downloading the article without opening the article standard view.
- D. It adds the article as a link to another article.
Answer: C
NEW QUESTION # 29
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