- Exam Code: 3000.2
- Exam Name: ACSS Small and Medium Enterprise (SME) Communications
- Certification Provider: Avaya
- Corresponding Certification:Avaya-Certification
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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and Integration | - SIP trunking and PSTN connectivity - VoIP protocols and QoS considerations |
| SME Communications Solutions Overview | - Avaya SME portfolio architecture and components - IP Office and SMB communication fundamentals |
| Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
| Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
| Maintenance and Troubleshooting | - System upgrades and patch management - Fault isolation and diagnostics |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)
A) Avaya IP Endpoints License
B) LAN Interface Module
C) Voice Compression Module
D) H.323 Networking License
2. After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen?
A) The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.
B) The SIP lines had a Line ID of 15.
C) The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards.
D) The new PRI channels took all existing SIP Trunk Licenses.
E) The SIP lines had the SIP URI tab deleted.
3. Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk without additional licenses? (Choose two.)
A) Legacy Carrier Card
B) PRI 24/30
C) ISDN-U
D) IP 500 PRI-U
E) Voice Compression Module
4. What does "IMAP support" mean in the IP Office UMS service?
A) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.
B) All messages are forwarded to my email account and deleted on my phone.
C) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.
D) I can see/listen to voicemail messages by Web browser.
E) I can receive voicemail messages only using MS Outlook.
5. A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?
A) Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
B) Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.
C) Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
D) Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: A,B | Question # 4 Answer: C | Question # 5 Answer: B |
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