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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Time Profile
B) Time of Day Forwarding
C) Incoming Call Route Fallback Destination
D) Forward Hunt Group Calls

2. You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?

A) IP Office Basic Edition
B) IP Office Preferred Edition
C) IP Office Advanced Edition
D) IP Office Preferred Edition and IP Office Advanced Edition
E) IP Office Essential Edition

3. Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)

A) Go to System > SMTP tab, put email address to the destination of all messages.
B) Go to System > SMTP tab, put the email address used by IP Office to send the message.
C) Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.
D) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.
E) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.

4. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

A) IPOCCR Management Service
B) IPOCCR Data Analyzer Service
C) IPOCCR Database component
D) IPOCCR Real Time Calculation Service
E) IPOCCR Physical Wallboard Service

5. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)

A) All licenses will need to be renewed.
B) Older IP Office applications may not be supported.
C) Telephone and system features may have changed between loads.
D) Hardware may not be compatible with the new version of IP Office.
E) Phones may need to be upgraded increasing downtime.

Solutions: