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To become a VMware Workspace ONE 21.X UEM Troubleshooting Specialist, candidates must pass the 5V0-62.22 exam, which consists of 60 multiple-choice questions and has a duration of 105 minutes. VMware Workspace ONE 21.X UEM Troubleshooting Specialist certification is intended for IT professionals who work with VMware Workspace ONE UEM solutions and want to enhance their troubleshooting skills. Candidates are expected to have a good understanding of the underlying technologies and concepts of VMware Workspace ONE UEM, as well as experience in troubleshooting issues related to this technology. Upon passing the exam, candidates will receive the VMware Certified Specialist - Workspace ONE 21.X UEM Troubleshooting certification.
NEW QUESTION # 18
After updating a configuration in Workspace ONE UEM, the administrator notices that it takes 24 hours for the value to reflect correctly within the console. The administrator understands that Memcached is holding this value in memory Which action would cause the value to update immediately?
- A. Placing SSH into the Memcached node and running purge_all
- B. Restarting the Memcached monitor service
- C. Flushing the cache via the Workspace ONE UEM console
- D. Appending the new value to the associated Memcached Key manually
Answer: C
Explanation:
Explanation
Flushing the cache via the Workspace ONE UEM console. Memcached is a service that caches data in memory for faster access and performance. If a configuration value is updated in Workspace ONE UEM, it may take some time for Memcached to refresh the cached data and reflect the new value. Flushing the cache via the Workspace ONE UEM console can force Memcached to clear the cached data and update it with the latest value.
NEW QUESTION # 19
An organization wants to use VMware Workspace ONE UEM to deploy a new internal application to Android devices. An organization administrator uploads the application installation file into UEM and assigns the application via a smart group Users report the application installation begins on their devices but fails after about ten minutes What is the most likely cause of this issue?
- A. The application assignment is misconfigured.
- B. The organization's Google integration is misconfigured.
- C. The application installation file is corrupted.
- D. The application installation file extension is not supported.
Answer: C
Explanation:
Explanation
The most likely cause of this issue is that the application installation file is corrupted. A corrupted file may cause the application installation to fail or abort on the devices4. The administrator should verify the integrity of the application installation file and upload a new file if needed.
NEW QUESTION # 20
When an administrator attempted to integrate an organization's Microsoft Office 365 email system with their shared SaaS Workspace ONE UEM using PowerShell the "Session initialized" portion of the Test Connection process failed in the UEM Console What is the most likely cause of this issue?
- A. The administrator incorrectly configured UE:M with the PowerShell "Set-Execution Pol icy" command
- B. The administrator configured the email service account on Unified Access Gateway incorrectly
- C. The administrator configured the Office 365 service account incorrectly.
- D. The administrator incorrectly configured Secure Email Gateway.
Answer: C
Explanation:
Explanation
The administrator configured the Office 365 service account incorrectly. The Office 365 service account is an account that Workspace ONE UEM uses to connect to the Exchange Online server via PowerShell and perform email management tasks, such as quarantine, wipe, or block. If the Office 365 service account is configured incorrectly, such as using an invalid username, password, or domain, Workspace ONE UEM will not be able to connect to the Exchange Online server, and the PowerShell integration test connection will fail.
The administrator should check and correct the Office 365 service account settings in Workspace ONE UEM.
NEW QUESTION # 21
A user reported that they were unable to see some of the expected applications and also did not receive the Wi-Fi profile. The profile status, application status, and device-related logging need to be seen to solve the problem:
Which console page should be used to see this information?
- A. Devices > List View > Device Details View > More > Troubleshooting
- B. Monitor > Reports & Analytics > Events
- C. Groups & Settings > All Settings > Admin > Troubleshooting
- D. Resources > Profiles & Baselines > Profiled
Answer: A
Explanation:
Explanation
The console page that should be used to see this information is Devices > List View > Device Details View > More > Troubleshooting. This page allows the administrator to view various information about a specific device, such as profile status, application status, device-related logging, compliance status, commands history, and so on. This page can help troubleshoot issues related to device enrollment, configuration, management, and communication.
NEW QUESTION # 22
An administrator has started to integrate Workspace ONE UEM with test connection and is unable to move forward.
Which situation could cause this test connection failure?
- A. The provided Workspace ONE UEM API key is incorrect
- B. The provided Workspace ONE Access Username is incorrect
- C. The provided Workspace ONE Access API key is incorrect.
- D. The provided Workspace ONE UEM Username is incorrect.
Answer: C
Explanation:
Explanation
The most likely cause of this test connection failure is that the provided Workspace ONE Access API key is incorrect. The Workspace ONE Access API key is required to establish a secure connection between Workspace ONE UEM and Workspace ONE Access services. If the API key is incorrect, the test connection will fail and the integration will not work. The administrator should verify and correct the API key in the Workspace ONE UEM console1.
NEW QUESTION # 23
Refer to the exhibit. The VMBeans company has created the following organization group (OG) structure:
The administrator at the Logistics OG has the Console Administrator role. Which two smart groups could this administrator manage? (Choose two.)
- A. Logistics Team Central Office
- B. Sales Laptop
- C. Midwest Rugged
- D. VMBeans (VMBeans)
- E. Sales Android Device
Answer: A,C
Explanation:
Explanation
The administrator at the Logistics OG has the Console Administrator role, which means they can manage all the smart groups that are created in their own OG or below1. Therefore, they can manage the Logistics Team Central Office and Midwest Rugged smart groups, which are both created in the Logistics OG. They cannot manage the VMBeans (VMBeans), Sales Android Device, and Sales Laptop smart groups, which are created in higher OGs.
NEW QUESTION # 24
receiving a timeout error when accessing files using the VMware Workspace ONF Content application. The administrator needs to gather log files for troubleshooting these issues with the organization's internal file servers and shared SaaS Workspace ONE- UEM On which component should the administrator enable verbose logging?
- A. AWCM (AirWatch Cloud Messaging) service
- B. ACC (AirWatch Cloud Connector)
- C. Device Services service
- D. UAG (Unified Access Gateway) Edge service
Answer: D
Explanation:
Explanation
The component that the administrator should enable verbose logging on is UAG (Unified Access Gateway) Edge service. UAG is a component that provides secure edge services for Workspace ONE UEM, such as VMware Tunnel, Content Gateway, or Secure Email Gateway2. If users are receiving a timeout error when accessing files using the Workspace ONE Content application, it could indicate that there is a problem with UAG configuration, connectivity, or performance. Enabling verbose logging for UAG can help identify and troubleshoot the issue.
NEW QUESTION # 25
An VMware Workspace ONE administrator is using device-based commands to manage Android mobile devices, but the devices stopped receiving the UEM Commands from the Workspace ONE UEM Console (e.g.
"Lock Device")
Why is this problem occurring?
- A. The Workspace ONE UEM Console stopped communicating with VMware AirWatch Cloud Messaging (AWCM)
- B. The VMware AirWatch Cloud Connector (ACC) stopped communicating with VMware AirWatch Cloud Messaging (AWCM).
- C. The VMware AirWatch Cloud Connector (ACC) stopped communicating with Workspace ONE UAG.
- D. The Workspace ONE UEM Console stopped communicating with Workspace ONE Access.
Answer: A
Explanation:
Explanation
The reason that this problem is occurring is that the Workspace ONE UEM Console stopped communicating with VMware AirWatch Cloud Messaging (AWCM). AWCM is a service that delivers push notifications to devices and enables device-based commands from the Workspace ONE UEM Console3. If the Workspace ONE UEM Console cannot communicate with AWCM, it will not be able to send commands to devices, such as "Lock Device". The administrator should check and resolve any issues with AWCM connectivity.
NEW QUESTION # 26
An administrator is having issues enrolling a new user's device into Workspace ONE UEM.
Which two log files can be reviewed to understand what may be the underlying issue for the enrollment error?
(Choose two.)
- A. Device Management log
- B. WebLogFile. log
- C. DeviceServicesLog. log
- D. AWservicesJog
- E. Enrollshortcut.log
Answer: A,E
Explanation:
Explanation
The two log files that can be reviewed to understand what may be the underlying issue for the enrollment error are Enrollshortcut.log and Device Management log. Enrollshortcut.log is a log file that records the enrollment process of devices using the Intelligent Hub app. Device Management log is a log file that records the device management events, such as enrollment, unenrollment, commands, profiles, and policies. These log files can help identify and troubleshoot any errors or issues related to device enrollment.
NEW QUESTION # 27
A VMware Workspace ONE UEM administrator is troubleshooting an internal application installation that affects one Android device. Which two pieces of information will help the administrator with this task?
(Choose two)
- A. Verbosed Web Console log
- B. Internal application APK file
- C. Workspace ONE Intelligent Hub log
- D. Console server IIS log
- E. Android OS version
Answer: B,E
Explanation:
Explanation
The two pieces of information that will help the administrator with this task are internal application APK file and Android OS version. The internal application APK file is the installation file for Android applications. The administrator can check if the file is corrupted, compatible, or configured correctly for the device. The Android OS version is the operating system version of the device. The administrator can check if the device meets the minimum requirements for the application or if there are any known issues or bugs with the OS version.
NEW QUESTION # 28
Refer to the exhibit.
A company has created a compliance policy with the following rules:
Recently, the Android device was marked as non-compliant. The VMware Workspace ONE UGM administrator found that the Facebook application was installed on the device and that a passcode was not present. However, after the user removed the Facebook app and created a device passcode, the Android device still shows as non-compliant in the VMware Workspace ONE UEM console. Other devices within this organization all show as compliant.
Which two root causes could possibly cause this problem? (Choose two.)
- A. The Policy Engine Service is not running
- B. The device is not enrolled into Workspace ONE UEM.
- C. The Interrogator Queue Service is not running.
- D. The device has not checked in with the Workspace ONE UEM tenant.
- E. The Android device operating system version is lower than 8.0.0
Answer: A,D
Explanation:
Explanation
The two root causes that could possibly cause this problem are that the device has not checked in with the Workspace ONE UEM tenant, and that the Policy Engine Service is not running. The device check-in is a process that updates the device status and information in the Workspace ONE UEM console3. If the device has not checked in with the Workspace ONE UEM tenant, it will not receive the latest compliance policy or report its compliance status. The Policy Engine Service is a service that evaluates and enforces compliance policies on devices. If the Policy Engine Service is not running, it will not be able to detect or remediate non-compliant devices. The administrator should check and resolve any issues with device check-in and Policy Engine Service.
NEW QUESTION # 29
An administrator working with the VMware Workspace ONE UEM product suite is encountering issues when try.ng to enroll .OS devices us.ng basic users. Wh.ch VMware Workspace ONE UEM service or component logs should be gathered by the administrator to determine a root cause?
- A. AirWatch Cloud Connector logs
- B. AirWatch Cloud Messaging logs
- C. Console logs
- D. Device Services logs
Answer: D
Explanation:
Explanation
The VMware Workspace ONE UEM service or component logs that should be gathered by the administrator to determine a root cause are Device Services logs. Device Services is a component of Workspace ONE UEM that handles device enrollment, management, and communication. Device Services also hosts the AWCM service, which is responsible for delivering push notifications to devices. If iOS devices are unable to enroll using basic users, it could indicate that there is a problem with Device Services configuration, connectivity, or synchronization. The administrator should gather and analyze the Device Services logs to identify and troubleshoot the issue.
NEW QUESTION # 30
An administrator has assigned a purchased application to a new group of EP devices and enabled device-based-licensing. However none of the assigned devices could install the application Which statement describes the possible cause of this problem?
- A. VPP invites are not accepted
- B. VPP sToken has expired.
- C. Devices do not have Workspace ONE Hub installed
- D. App Store is hidden.
Answer: B
Explanation:
Explanation
The possible cause of this problem is that VPP sToken has expired. VPP (Volume Purchase Program) sToken is a token that allows Workspace ONE UEM to communicate with Apple's VPP service and manage purchased applications for iOS devices. If the VPP sToken expires or becomes invalid, Workspace ONE UEM will not be able to assign or distribute purchased applications to devices. The administrator should check and renew the VPP sToken if needed.
NEW QUESTION # 31
In a company's VMware Workspace ONE UEM console, the AirWatch Cloud Connection enterprise services settings are configured as shown below Refer to the exhibit.
The VMware Workspace ONE UEM administrator in this organization found the PowerShell integration test connection failed recently. This organization uses Office 365 as their email infrastructure.
Which statement accurately describes this situation?
- A. The PowerShell integration test connection failure is related to the PowerShell request originating from the AirWatch Cloud Connector
- B. Only one enterprise services can be enabled to pass through AirWatch Cloud Connector.
- C. PowerShell integration test connection failure is caused by SMTP (Email Relay) disabled status.
- D. The PowerShell integration test connection failure is related to the PowerShell request originating from the Console Server.
Answer: D
Explanation:
Explanation
The PowerShell integration test connection failure is related to the PowerShell request originating from the Console Server. The Console Server is the component of Workspace ONE UEM that communicates with the Exchange server via PowerShell to perform email management tasks, such as quarantine, wipe, or block1. If the Console Server cannot connect to the Exchange server, the PowerShell integration test connection will fail.
The administrator should check and resolve any issues with the Console Server connectivity.
NEW QUESTION # 32
An administrator has mistakenly selected the prevent re-enrollment option when enterprise wiping a device that was intended to be re-enrolled. The administrator needs to remove this block and ensure that users are successful when they re-attempt enrollment Which console page should be used to meet these goals?
- A. Devices > Lifecycle > Enrollment Status
- B. Devices > Wipe Log
- C. Resources > Device Updates
- D. Monitor > Events > Device Events
Answer: A
Explanation:
Explanation
The console page that should be used to meet these goals is Devices > Lifecycle > Enrollment Status. This page allows the administrator to view and manage the enrollment status of devices, such as blocked, unenrolled, or pending1. The administrator can also remove the block on a device that was enterprise wiped with the prevent re-enrollment option, and allow the user to re-enroll the device.
NEW QUESTION # 33
A VMware Workspace ONE 3dministrator is troubleshooting an information in the CloudConnector.log.
Which logging level should the administrator use?
- A. Debug
- B. Information
- C. Error
- D. Verbose
Answer: D
Explanation:
Explanation
The logging level that the administrator should use is verbose. Verbose logging provides the most detailed information about the ACC (AirWatch Cloud Connector) service, such as configuration, connectivity, synchronization, and errors2. Verbose logging can help identify and troubleshoot the root cause of the issue with the CloudConnector.log.
NEW QUESTION # 34
An organization wants to use the VMware Tunnel edge service of VMware Workspace ONF UAG (Unified Access Gateway) to allow an application on managed Android iOS and Windows devices to access server resources on their internal network.
An organization administrator configured the VMware Tunnel edge service on UAG and successfully completed the "Test Connection" in the UEM console. Windows and iOS device users can access server resources on the organization's internal network, but Android device users report that they are getting a
"connection failed" error in the application.
What is the most likely cause of this issue?
- A. The certificate expired on the organization's Unified Access Gateway systems
- B. The Android application assignment is incorrectly set to "Managed" in UEM.
- C. The time is incorrect on the organization's Unified Access Gateway systems
- D. The VPN payload in the Android device profile is configured incorrectly in UEM
Answer: D
Explanation:
Explanation
The most likely cause of this issue is that the VPN payload in the Android device profile is configured incorrectly in UEM. The VPN payload defines how devices connect to the VMware Tunnel edge service and access internal resources. If the VPN payload is incorrect, the devices will not be able to establish a VPN connection with the VMware Tunnel edge service and access server resources on the organization's internal network. The administrator should review and correct the VPN payload settings in UEM.
NEW QUESTION # 35
Upon deploying a fresh Unified Access Gateway via the OVF template, the administrator sees the following:
Refer to the exhibit.
The administrator would like to avoid running the VAMI command and reconfiguring the network Which other option to remediate this error message is possible?
- A. Redeploy the UAG to ensure that all of the guest property configurations have been configured correctly
- B. Power off the UAG, and reconfigure the quest properties to ensure that the information is correct.
- C. Login to the UAG with the root account, and manually modify the Ifconfig.
- D. Reboot the UAG, press F10, and in the setparams, enter rw init=/bin/bash.
Answer: A
Explanation:
Explanation
The other option to remediate this error message is to redeploy the UAG to ensure that all of the guest property configurations have been configured correctly. The error message indicates that there is a problem with the guest property settings of the UAG appliance, such as network configuration, edge service settings, or certificate settings5. Redeploying the UAG can help fix any errors or inconsistencies in the guest property settings.
NEW QUESTION # 36
An organization has successfully used VMware Workspace ONE UEM to deploy a managed, public application to Android, iOS, and Windows devices in the same OG for the last year.
The Windows and Android users can still install this application The iOS device users, however, report that they can see and install other applications in the VMware Workspace ONE Catalog, but suddenly they are unable to see this application in the VMware Workspace ONE Catalog.
What is the most likely cause of this issue?
- A. The application assignment via a smart group was misconfigured.
- B. The organization's Apple sToken expired.
- C. The organization's Apple Push Notification certificate expired.
- D. The application assignment via the enrollment type was misconfigured.
Answer: C
Explanation:
Explanation
The most likely cause of this issue is that the organization's Apple Push Notification certificate expired. The Apple Push Notification certificate is required for iOS devices to communicate with Workspace ONE UEM and receive commands, profiles, and applications2. If the certificate expires, the iOS devices will not be able to receive any updates from Workspace ONE UEM, including the application catalog. The organization should renew the certificate as soon as possible to restore the functionality of the iOS devices3. The other options are not likely causes of this issue because:
* A misconfigured application assignment via a smart group would affect all devices in the smart group, not just iOS devices.
* A misconfigured application assignment via the enrollment type would affect all devices with the same enrollment type, not just iOS devices.
* An expired Apple sToken would prevent the organization from purchasing or distributing new applications from Apple Business Manager or Apple School Manager, but it would not affect the existing applications in the Workspace ONE Catalog.
NEW QUESTION # 37
Which AWCM page would provide a detailed summary of the health of the AWCM service?
- A. /awcm/healthv2
- B. /awcm/statistics
- C. /awcm/healthv1
- D. /awcm/status
Answer: A
Explanation:
Explanation
The AWCM page that would provide a detailed summary of the health of the AWCM service is
/awcm/healthv2. This page displays various information about the AWCM service, such as version, uptime, memory usage, threads, connections, messages, and errors1. This page can help monitor and diagnose the performance and status of the AWCM service.
NEW QUESTION # 38
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