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WGU Operations Management (C215, VDC2) Sample Questions:

1. What is a key factor of a location analysis for a service company?

A) Effective capacity
B) Proximity to customers
C) Best operation level
D) Relations with community

2. A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers

A) Continuous process
B) Project process
C) Line process
D) Batch process

3. How does inventory management differ for manufacturing organizations compared to service organizations?

A) Manufacturing organizations must maintain tangible inventory.
B) Service organizations are concerned with managing idle time due to material and component shortages.
C) Service organizations must maintain work-in-progress types of inventory.
D) Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.

4. What is a major factor in the decision to locate a business near its primary market territory?

A) Proximity to a community center
B) Proximity to customers
C) Proximity to parks
D) Proximity to labor

5. Which total quality management (TQM) process consists of 13 published standards and guidelines?

A) ISO 9002
B) ISO 1400
C) ISO 9000
D) ISO 9001

Solutions: