- Exam Code: ITIL
- Exam Name: ITIL Foundation (V4)
- Certification Provider: EXIN
- Corresponding Certification:Exin Certification
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EXIN ITIL Foundation (V4) Sample Questions:
1. Which 'service level management' activity helps staff to deliver a more business-focused service?
A) Using complex technical terminology in service level agreements (SLAs)
B) Measuring low-level operational activities
C) Creating targets based on the percentage of uptime of a service
D) Understanding the ongoing requirements of customers
2. Which is included in the purpose of the 'change enablement' practice?
A) Record and report selected changes of state
B) Make new and changed services available for use
C) Ensure that risks have been property assessed
D) Plan and manage the full lifecycle of all IT assets
3. Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].
A) revised processes
B) new methods
C) existing information
D) additional measurements
4. Which of the four dimensions contributes MOST to defining activities needed to deliver services?
A) Value streams and processes
B) Partners and suppliers
C) Organizations and people
D) Information and technology
5. Which is a service request?
A) Requesting a workaround for an issue
B) Requesting an enhancement to an application
C) Requesting information about how to create a document
D) Requesting investigation of a degraded service
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
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