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How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost
The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.
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We recommend the following course prerequisites prior to beginning ICCE:
- Administering the CIC System
- Configuring Call Flows
Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path
You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.
The following course is highly recommended as part of your preparation for the certification exam.
Courses Recommended:
- Administering the CIC System
- Interaction Center Core Engineer (ICCE) Bootcamp
- Configuring Call Flows
Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.
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Genesys GE0-601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ACD, Reporting and Maintenance | 15% | - ACD and Skills-Based Routing - Logs, Updates and Troubleshooting - Interaction Supervisor and Reporter Basics |
| Interaction Attendant and Call Flow Design | 25% | - Auto Attendant and Menu Configuration - Attendant Interface and Structure - Voice Prompts and Scheduling - Routing and Queue Configuration |
| System Administration and Security | 20% | - Dial Plan, SIP and Media Configuration - User, Role, Workgroup and Station Management - Security Settings and Access Control |
| Installation and Initial Configuration | 20% | - Deployment Requirements - Setup Assistant and Initial Configuration - Post-Installation Verification |
| PureConnect / Interaction Center Platform Overview | 20% | - Server Roles and Dependencies - System Architecture and Components - Licensing Model and Management |
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