Exam Name: Communications Cloud Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
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Instant Download Salesforce : AP-203
Check Updated on: Sep 14, 2026
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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: OmniStudio and Low-Code Configuration | - OmniScript design and execution - DataRaptor and Integration Procedures - FlexCards for UI composition |
| Topic 2: Product Modeling and Catalog (EPC) | - Enterprise Product Catalog structure - Product lifecycle and configurations |
| Topic 3: Communications Cloud Fundamentals | - Core Communications Cloud capabilities - Industry-specific architecture and concepts |
| Topic 4: Pricing, Billing, and Monetization | - Communications industry billing concepts - Usage-based pricing models |
| Topic 5: Order Management and Fulfillment | - Service provisioning concepts - Order capture and orchestration |
Salesforce Communications Cloud Accredited Professional Sample Questions:
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?
- A. This would require migrating all products sold within last 5 years, including those that are no longer sold.
- B. Migrating millions of records will cause Order Management to fail during processing due to large volume
- C. Migrating millions of records may reduce query performance due to large data volumes
- D. Migrating Assets instead of orders would provide more business Value.
- E. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
Correct Answer: A,B 🗳️
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?
- A. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
- B. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
- C. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
- D. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
Correct Answer: D 🗳️
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.
- A. Promotions
- B. Customizations using CPQ Hooks
- C. Discounts.
- D. Adjustment using Context rules
Correct Answer: D 🗳️
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.
- A. Supported by digital commerce API
- B. Migrating in/out from bundle offer
- C. Service Continuity
- D. Customer can choose their plan from all pricing books.
- E. History of subscription updates and traceability
Correct Answer: B,C,E 🗳️
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?
- A. Design a contract creation and contract renewal flows
- B. Design a quoting flow to negotiate price and discount approval process.
- C. Design opportunity management flows and convert the opportunity to quote.
- D. Design order capture and order fulfillment flows
Correct Answer: B,C 🗳️
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