- Exam Code: NP-Con-101
- Exam Name: Salesforce Certified Nonprofit Success Pack Consultant
- Certification Provider: Salesforce
- Corresponding Certification:Salesforce Consultant
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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Domain Expertise | 20% | - Nonprofit Solution Identification
|
| Analytics | 5% | - Reporting and Insights
|
| Integration and Data Management | 15% | - Data Handling
|
| Solution Design | 20% | - Architecture Design
|
| Implementation Strategies and Best Practices | - Project Delivery
|
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
A large nonprofit organization is a social enterprise that functions in many ways like a for-profit corporation. The organization does mot accept individual donations, but mostly engages with corporations, sponsors, and vendors by selling its own products to further its mission. The organization needs to manage Leads and track its Opportunity pipeline. Which account model should the consultant recommend?
- A. Household Account Model in NPSP
- B. Individual "Bucket" Account Model in NPSP
- C. Household Account Model without NPSP
- D. Administrative Account Model in HEDA
- E. Salesforce Account Model without NPSP
Correct Answer: E 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
A development associate received a corporate matching gift that the original donor did not indicate was to be matched.
Which solution should the consultant recommend?
- A. Create a Lightning quick action declaratively.
- B. Create a Contact lookup field on the Opportunity object.
- C. Select Manage Soft Credits and change the Role for the donor.
- D. Select Find Matched Gifts and click on the Find More Gifts button.
Correct Answer: D 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
A nonprofit uses Volunteers for Salesforce. The nonprofit has volunteers who work the same schedule every week. The volunteer manager wants to avoid asking these ongoing volunteers to sign up for the same shift every time.
How should the consultant configure Salesforce to meet the requirement?
- A. Use the Job Recurrence Schedule functionality In Volunteers for Salesforce to create the volunteers' schedules.
- B. Enter all volunteer IDs and schedules on a spreadsheet and use an ETL tool to create volunteer hours records In Volunteers for Salesforce.
- C. Install a grid app from the AppExchange to mass enter volunteer hours based on each volunteer's schedule.
- D. Use the Volunteer Recurrence Schedules in Volunteers for Salesforce to create the volunteers' schedules.
Correct Answer: D 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
A nonprofit using NPSP performs m-person case management for new and existing clients in the field. When case managers return to the office, they need to enter over 100 contacts from a spreadsheet, and then create a Case for each.
What should the consultant recommend to meet the requirement?
- A. Use Data Import Wizard to insert Contacts and related Cases.
- B. Configure NPSP Data Importer to upsert Contacts with related Cases.
- C. Create a web-to-case form that case managers will use to record the contact details.
- D. Install Case Management to upsert Contacts and relate them to Cases.
Correct Answer: B 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
A nonprofit using Volunteers for Salesforce on their website wants their volunteers to be able to update their contact information.
What does the consultant need to configure to make this possible?
- A. Create and assign a new profile
- B. Change Organization-Wide Sharing setting for Contacts to Public
- C. In Setup, check Grant Guest Users Update Access
- D. Create a criteria-based sharing rule
Correct Answer: C 🗳️
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