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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

A) Adjust Scheduling Policy
B) Scheduling
C) Knowledge Base
D) Dispatching
E) Customer Entitlements

2. When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there areno milestones listed when viewing the record.
How should this issue be resolved?

A) Ensure the work order entitlement is related to the same process as the case entitlement.
B) Make sure the case entitlement record is being shared with the service resource.
C) Add work order milestones after the case milestones to the entitlement process.
D) Create a separate entitlement process associated to the work order object.

3. Which two objects are required when configuring an optimization job? Choose 2? answers

A) Scheduling Policy
B) Polygons
C) Work Type
D) Service Territory

4. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

A) Work Order
B) User Territory
C) Service Territory Member
D) Service Territory

5. Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?

A) Resource License
B) Dispatcher License
C) Scheduling License
D) Salesforce License

Solutions: