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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?

A) Prove to the customer that they are wrong.
B) If you were the customer you would be happy with the answer provided.
C) Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.
D) Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).

2. What is SAP Solution Manager?

A) It is an application that is part of the SAP Supply Chain Management application.
B) It is a relational database system that can be used as an alternative to databases from other vendors.
C) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
D) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.

3. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A) SAP system backup
B) 7 x 24 root cause analysis
C) Robust Service Level Agreements (SLA)
D) Ramp-up support

4. What are the characteristics of an appropriately raised customer message? (Choose two)

A) The problem description is a summary.
B) The message refers to only one problem.
C) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
D) The reporter has selected the correct SAP support center.

5. Which component of SAP Solution Manager will help you to identify the latest software updates?

A) Implementation Content
B) Root Cause Analysis
C) Work Center
D) Maintenance Optimizer

Solutions: