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SAP C_C4C14_1811 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Contract and Resource Management- Service contract configuration
- Resource and scheduling setup
Topic 2: Service Request Processing- Service request management
- Service orders and notifications
Topic 3: Service Analytics and Integration- Integration with other SAP solutions
- Reporting and analytics
Topic 4: SAP Service Cloud Overview- Understanding SAP Service Cloud concepts
- Solution architecture and capabilities

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.

  • A. Customer
  • B. Contract
  • C. Registered product
  • D. Installation point
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.

  • A. Automatically using a MDRO
  • B. Manually using the Trigger Manual Run option
  • C. Automatically using a background job
  • D. Automatically using a scheduled workflow
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

What can you create using a workflow?

  • A. Task
  • B. Appointment
  • C. Activity list
  • D. Phone call
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

What object is used in SAP Multi-resource Scheduling?

  • A. Demand
  • B. Service order
  • C. Service contract
  • D. Internal order
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

  • A. Business configuration
  • B. Campaigns
  • C. Discount list
  • D. Personal addresses and contacts
  • E. Account hierarchies
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

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