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Peoplecert CMS7 Exam Syllabus Topics:

SectionWeightObjectives
Technology and Architecture5%- Architectural Considerations
- Enabling Technology
Functions and Roles10%- Key Roles
- Technical Management
- Application Management
- IT Operations Management
- Service Desk
ITIL Service Lifecycle20%- Service Design
- Service Operation
- Service Strategy
- Continual Service Improvement
- Service Transition
Service Management as a Practice15%- Governance and Best Practice
- Concept of Service and Service Management
- Stakeholders and Value Creation
Selected ITIL Processes25%- Change Management
- Release and Deployment Management
- Incident Management
- Service Level Management
- Problem Management
- Service Asset and Configuration Management
Key Principles and Models15%- Process Model
- Service Portfolio
- Deming Cycle
- Governance Model
Generic Concepts and Definitions10%- Service Assets and Configuration
- Service Level Agreements
- Key Terminology

Peoplecert ITIL V3 Foundation Sample Questions:

Which of the following is the BEST definition of an event?

  • A. An unplanned interruption to an IT service or a reduction in the quality of an IT service
  • B. The unknown cause of one or more incidents that have an impact on an IT service
  • C. Any detectable or discernible occurrence that has significance for the management of the IT infrastructure
  • D. Reducing or eliminating the cause of an incident or problem
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Which of the following module would be MOST useful in helping to define an organizational structure?

  • A. Continual Service improvement (CSI) model.
  • B. The Deming Cycle
  • C. Service Model
  • D. RACI model
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

What should a service always deliver to customers?

  • A. Value
  • B. Infrastructure
  • C. Resources
  • D. Applications
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Which of the following sentences BEST describes a Standard Change?

  • A. A change that is made as the result of an audit
  • B. A change that correctly follows the required change process
  • C. A pre-authorized change that has an accepted and established procedure
  • D. A change to the service provider's established policies and guidelines
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1.Risk assessment
2.Testing of resilience mechanisms
3.Monitoring of component availability

  • A. 1 and 2 only
  • B. 1 and 3 only
  • C. 2 and 3 only
  • D. All of the above
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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