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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which service value chain activity relates with buying new products?

A) Plan
B) Improve
C) Engage
D) Obtain/build

2. A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the continual improvement model does this activity represent?

A) What is the vision?
B) Where are we now?
C) Take action
D) Where do we want to be?

3. Which activity focuses on minimizing the impact of incidents and disasters when they happen?

A) Operate
B) Transition
C) Design
D) Support

4. What does a product specification primarily describe?

A) The initial creation used for testing a product's design
B) Critical aspects, requirements, and characteristics of a product
C) The process of merging code into a central repository
D) The ability of a system to remain operational

5. Which of the following is NOT a success metric of 'discover' activity?

A) Service performance against the agreed SLA targets
B) Market relevance of the products and service offerings
C) Stakeholder satisfaction with products and service offerings
D) Strategic fit of the organization's products and service offerings

Solutions: