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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A) Agents can use the Fill Inbox functionality to select any of the three queues.
B) Agents cannot use the Fill Inbox functionality because the pull policy is manual.
C) Agents will get incidents only from the ql queue.
D) Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

2. Which statement correctly differentiates between a bulk operation and a batch operation?

A) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
B) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
C) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
D) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.

3. Your customer wants to display customized branding information in the login window. Which two options can be used?

A) Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
B) Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
C) Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
D) Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

4. Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

A) AVG
B) NVL
C) DECODE
D) IF
E) SUM

5. You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) configuration settings
B) business rules
C) proactive chat widget
D) syndicate chat widget

Solutions: