- Exam Code: 1z0-325
- Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
- Certification Provider: Oracle
- Corresponding Certification:Oracle Service Cloud
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Who should take the 1Z0-325 exam
The Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as an Oracle RightNow Cloud Service 2016 Certified Implementation Specialist. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam then he should take this exam.
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Certification Path
The Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification includes only one 1Z0-325 exam.
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The price of the 1Z0-325 exam is $245 USD.
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- Oracle RightNow Cloud Service 2016 Certified Implementation Specialist provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.
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Oracle 1z0-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Staff and Profile Management | - Configure agent workflows - Define permissions and access rights - Create and manage profiles - Set up staff accounts and roles |
| Topic 2: Site Configuration and Administration | - Passport configurations - System settings and configuration - Message templates and variables - Search priority and keywords |
| Topic 3: Customer Portal | - Self-service functionality setup - Portal access control - Portal deployment and configuration |
| Topic 4: Knowledge and Answer Management | - Manage knowledge base categories - Set up answer access and visibility - Create and organize answers |
| Topic 5: Application Appearance | - Design Agent Interfaces - Create Navigation Sets - Create and implement Workspaces - Configure Customizable Menus |
| Topic 6: Customer Interaction Tools | - Set up feedback and surveys - Configure Chat and Co-Browse - Manage email and response channels |
| Topic 7: Analytics and Reporting | - Configure dashboards - Define report access and sharing - Create standard and custom reports |
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