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Nokia SDM Certification - CARE Sample Questions:

1. In the handover from Delivery to Care, which of the following is NOT a task for the Care Program Manager?

A) Inform and train the customer about the NSN Care service delivery processes and practices.
B) Ensure that the Care Plan is created, communicated and agreed with customer.
C) Make sure that the customer has accepted the network elements with acceptance certificates.
D) Organize site access for NSN maintenance personnel.

2. During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?

A) Ask the CT head to support in finding and correcting possible reasons.
B) Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.
C) Comment in the report that there have been wrong allocations.
D) Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.

3. Which of the following tasks belongs to the Care Program Manager at Care Contract renegotiations?

A) Ensure the Care Contract re-negotiations are initiated in a timely fashion.
B) Agree the prices internally.
C) Write the Care Contract document.
D) Negotiate the prices with the customer.

4. Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?

A) Care Program Manager.
B) SWS Manager.
C) HWS Manager.
D) CT Head.

5. Which transaction in SAP triggers the cost of work by an external supplier?

A) Booking the supplier invoice.
B) Goods Receipt of the Purchase Order.
C) Vendor item quantity update.
D) Setting the value to the Purchase Order.

Solutions: