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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

Question 1

In Microsoft Dynamics CRM 2011, which of the following types of activities can you distribute? (Choose all that apply.)

A. email campaign activities
B. phone campaign activities
C. planning activities
D. other campaign activities

Question 2

In Microsoft Dynamics CRM 2011, you need to display a case in a specific queue.
What should you do?
(Choose all that apply.)

A. Open the case, and then assign the case to the queue.
B. Open the case, and then add the case to the queue.
C. Select the case in the case list, and then assign the case to the queue.
D. Select the case in the case list, and then add the case to the queue.

Question 3

In Microsoft Dynamics CRM 2011, a case is in a specific queue that is not the service queue.
You need to ensure that the case is in the service queue so the service team can work on the case.
Which of the following actions will achieve the goal?
(Choose all that apply.)

A. Route the queue item to the service queue, and assign the queue item to the service team.
B. Open the queue item details, set the Worked By attribute to the service team, and set the Queue attribute to the service queue.
C. Add the case to the service queue.
D. Assign the case to the service team.

Question 4

In Microsoft Dynamics CRM 2011, how can you display the Service Activity Volume report? (Choose all that apply.)

A. Run the report from the Service Calendar.
B. Run the report from the Activities list.
C. Run the report from the Reports list.
D. Run the report from the Run Report menu of the Cases list.

Question 5

You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A. Convert the email message into a lead.
B. Create a new lead and set a connection to the email message.
C. Create a new lead, attach the email message to the lead, and then save the lead.
D. Create a new lead from the Regarding lookup of the email message.

Solutions: