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IBM Exceptional Web Experience Sales Mastery Test v1 Sample Questions:

1. Which statement below describes a portal or web experience?

A) A website that only displays SAP data to HR executives.
B) The framework and tools to deliver a webinterface to personalized information, applications, processes and people regardless of location.
C) A search-engine that indexes internet sites.
D) A document-based webserver that converts text into html.

2. What do IBM's selling tools and research frequently point out about the importance of IT in software purchase decision making?

A) IT has ultimate decision-making power and should be your onlycontact.
B) IT defers to line of business executives regarding purchasing needsand purchasing decisions.
C) IT has a significant influence on purchase needs, but little impact on actual purchase
decisions.
D) IT has little to no influence on purchase needs nor purchase decisions.

3. Regarding the 4 types of customer buying groups, which has the least influence over making the purchase decision?

A) Primarily Customer-Facing Group
B) A team of IT and Customer-facing groups
C) Primarily IT
D) Primarily Executive Office

4. Which product allows for user input data combined with workflow for accurate data collection?

A) OmniFind Enterprise Edition
B) IBM Forms
C) IBM Connections
D) IBM Sametime

5. Which of the following is NOT a recommended entry point when exploring customer opportunities?

A) Human Resources (HR) or Operations concerning employee workforce optimization
B) Information Technology (IT) revamping their security protocols
C) Marketing focused on deepening client relationships
D) Product and Service Development concerns aboutoperational effectiveness

Solutions: