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IBM Information Management Front End Tools and Processes Sample Questions:

1. Where can content of a published Technote be found?

A) in the Lotus Notes FrontEnd Support teamroom
B) in RETAIN
C) in CAST
D) in CCWIN

2. What action must always be performed before submitting a new DCF technote?

A) Ask the customer if they agree to open a technote.
B) Forward the PMR to the BackEnd.
C) Check for duplicate items in CAST or the Technote Database.
D) Install the DCF Item Creator application.

3. Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?

A) FastPath guidelines
B) OneTeam guidelines
C) guidelines on Product Support page
D) guidelines onw3.ibm.com/oneteam

4. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) close the PMR adding NCDNS in the header to indicate non-problem PMR
B) contact the Country On-Site services team advising of the opportunity
C) open an Enhancement Request for each product in the portfolio
D) raise a new PMR for each application and environment and requeue appropriately

Solutions: