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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to migrate from a competitive solution to IBM SmartCloud Control Desk. The existing solution uses four servers with eight cores x86-64 and 16 GB RAM each. Two of them are running Windows Server 2008 32-bit and two are running Red Hat Enterprise Linux 64bit. The customer would like to reuse the servers for IBM SmartCloud Control Desk.
Which statement is true?

A) The customer cannot reuse the servers; the hardware specification does not match the minimal requirements of IBM SmartCloud Control Desk.
B) The customer can reuse the hardware; but for IBM SmartCloud Control Desk all servers must have the same OS type.
C) The customer can reuse the servers; but Windows Server 2008 32-bit is not suitable for database nodes if large buffer pools are required.
D) The customer can reuse the hardware; but Red Hat Enterprise Linux 64-bit is not supported by IBM SmartCloud Control Desk

2. Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)

A) IBM SmartCloud Control Desk
B) IBM SmartCloud Provisioning
C) IBM Tivoli Composite Application Manager
D) IBM Tivoli Application Dependency Discovery' Manager
E) IBM Tivoli Asset Discovery for Distributed

3. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Single server. IBM SmartCloud Control Desk
B) Multi-server, IBM SmartCloud Control Desk - Entry
C) Multi-server, IBM SmartCloud Control Desk
D) Single server, IBM SmartCloud Control Desk - Entry

4. What information should be available in a high level requirements document?

A) The requirements for one or more new features for an existing product.
B) A statement of the scope, objectives, and participants in a project.
C) The customer's wants and needs for a product or solution.
D) The customer's vision for the solution design.

5. What is the basis for any gap analysis on IT asset and service management solutions?

A) The contents of a customer's CMDB.
B) The customer's IT business processes and requirements for asset and service management.
C) A financial report on a customer's IT expenditure.
D) The current IT satisfaction survey results for IT users.

Solutions: