- Exam Code: HP5-B02D
- Exam Name: Delta-Selling HP Imaging and Printing Supplies
- Certification Provider: HP
- Corresponding Certification:HP ExpertONE Certification
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HP HP5-B02D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales and Differentiation Strategies | 40% | - Benefits of Original HP supplies: reliability, quality, sustainability - Win-back and retention programs - HP security and anti-counterfeiting features - Customer pain points and solution alignment |
| Sustainability and Support Programs | 30% | - Environmental benefits of Original HP supplies - Warranty and support terms - HP Planet Partners recycling program |
| HP Imaging and Printing Supplies Overview | 30% | - Genuine vs. counterfeit/clone supplies identification - Supplies lifecycle and page yield concepts - Original HP supplies value proposition |
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
1. What are the hidden costs in the framework of printing?
A) Price of the printer after tax
B) Wasted toner, ink,and paper due to reprints
C) Price of the cartridge after discounts
D) Costs of an intern
2. Where can you find more information about supplies questions that relate to topics such as expiration, warranty, and yields?
A) The HP Product Bulletin
B) The Clever Sales Portal for Resellers
C) The HP Supplies Website: www.hp.com/page/yield
D) The HP cartridge selection offline tool: www.hp.com/HP_Supplies_At_Hand
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A |
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