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HP HP2-B85 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs & Sales Process | 25% | - Matching solutions to customer requirements - Imaging and printing assessment methodology - Understanding customer business challenges |
| Topic 2: Solutions & Applications | 15% | - Document workflow and software solutions - Supplies and service options - Horizontal and vertical industry use cases |
| Topic 3: HP Imaging and Printing Portfolio | 30% | - Inkjet and LaserJet product families - Large format and production printing - MFP and digital sending solutions |
| Topic 4: Competitive Positioning | 10% | - HP differentiators vs competitors - Value proposition and ROI communication |
| Topic 5: Technology & Benefits | 20% | - Energy efficiency and environmental features - Security and manageability features - Printing technologies and specifications |
HP Imaging and Printing Sales Fundamentals Sample Questions:
Question 1
What can HP Digital Sending be used to reduce?
A. labeling requirements for documents
B. costs related to document delivery via a courier service
C. number of email messages sent
D. use of barcode readers for packaging
Question 2
Which imaging and printing process is becoming less important because of digital content?
A. scanning
B. printing
C. copying
D. stapling
Question 3
How do HP Edgeline technology printheads work in Edgeline MFPs?
A. They work with PhotoREt III.
B. They remain stationary.
C. They move with the paper.
D. They consume less toner.
Question 4
What is the key driver in a transactional type of sale?
A. long-term planning
B. perceived customer benefits
C. the customer
D. the product
Question 5
What is the best way to do a realistic performance comparison of two competitive printers?
A. warming up the printers prior to testing
B. performing side-by-side comparisons of data sheets
C. giving each vendor the same document to print offsite
D. testing both printers in the customer's working environment
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: D |
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