Understanding technical and functional aspects of Administering the CIC System

The following will be discussed in Genesys GEO-807 exam dumps:

• Configuring ACD
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Basics of Interaction Reporter
• Basics of Interaction Supervisor
• Status Messages, Account Codes, and Wrap-up Codes
• Managing Licenses
• Managed IP Phone Network Provisioning
• Introduction to PureConnect Application Suite
• Managed IP Phone Configuration and Templates
• Introduction to ACD Tools
• Workgroups ACD Skills
• Overview of Interaction Center Business Manager
• Understand the configuration options available for ACD/Skills-Based routing
• Using Response Management Libraries
• Overview of Client Templates
• Security and Compliance Enhancements
• Configuring Client Button and Queue Columns
• Configuring Stations
• Identify the components of the Interaction Administrator interface

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Sample Questions

When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)

• MSML
• NETANN
• KVM / USB Answer: B,C
• ADSL

Which protocol is SIP Server using when in communication with Softswitch?

• SIP
• T-Lib
• Proprietary protocol Answer: C
• CTI protocol

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?

• 120%
• 150% Answer: B
• 130%
• 101%

Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

• To
• contact Answer: A
• via
• From

Which statements are correct?

• Genesys Media Server supports Treatments Answer: B
• Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.
• The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.
• Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

• a=rtpmap:0 hold
• c=IN IP 0.0.0.0
• m=audio 0 RTP/AVP hold
• C=INIP 192.168.1.199 Answer: D
• a=sendrecv

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

• 9 Answer: A
• 1
• 6
• 3

How is the Genesys SIP Server licensed?

• per seat
• per any DN
• per running instance
• per Agent Answer: A

What is the response to REFER when the REFER method is used?

• C NOTIFY Answer: A
• 202 Accepted
• 200 OK
• 183 session in Progress
• C ACK

What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)

• INITIATE
• INVITE
• REFER
• MESSAGE Answer: A,D
• PUBLISH

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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Average Salary for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certified Professional

ICCE Engineer roles are in great demand nowadays. The average salaries of Genesys Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 exam certified professional in:

• England - 67,000 POUND
• India - 14,40,000 INR
• United State - 90,000 USD
• Europe - 69,500 Euro