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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which describes a proactive trigger for problem management?

A) Trending of historical incident records to identify one or more underlying causes
B) Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist
C) Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
D) Suspicion or detection of a cause of one or more incidents by the service desk

2. Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?

A) Centralized
B) Outsourced
C) Virtual
D) Local

3. Which is one of the five aspects of service design?

A) Corporate governance and policy
B) Management policy for business case creation
C) Management information systems and tools
D) Risk analysis and management approach

4. Which statement about change management is CORRECT?

A) It ensures that servicerequests follow the normal change management process
B) It ensures that all changes are authorized by the change advisory board (CAB)
C) It optimizes financial exposure
D) It optimizes overall business risk

5. Where should incident resolution targets to be documented?

A) A service description
B) A service level agreement (SLA.
C) The service portfolio
D) A request for change (RFC.

Solutions: