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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise solution, what is the impact to the system if call queue times increase?

A) Additional Cisco Unified Contact Center Enterprise Call Routers and Loggers are required.
B) No additional ports are required because the system will automatically put callers on hold in Cisco Unified Communications Manager waiting for a queue port to become available.
C) Additional queue ports may be required to ensure that callers are able to be queued and hear appropriate treatment.
D) Additional Cisco Unified Communications Manager MTP resources are required to terminate media longer for callers in queue.

2. Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents? (Choose two.)

A) accepts Instant Messaging requests from third-party chat clients routed to the agent
B) presents caller data to agent in pre-call whisper with the Cisco IP phone
C) places outbound calls for agents in the Outbound Option Progressive mode
D) controls call and agent state
E) presents information provided by the caller from the voice response system

3. How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

A) in the parent Cisco Unified ICM system, using Agent Level Detail data
B) in the child Cisco Unified Contact Center Enterprise system, using call type data
C) in the child Cisco Unified Contact Center Enterprise system, using services data
D) in the parent Cisco Unified ICM system, using skill group data

4. Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?

A) Cisco Unified Contact Center Enterprise Logger
B) Cisco Unified Contact Center Enterprise Call Router
C) Cisco Unified Contact Center Enterprise Peripheral Gateway
D) Cisco Unified Contact Center Enterprise Administrative Server
E) Cisco Unified Contact Center Enterprise NIC

5. Which Cisco Unified IP phone model is incompatible with Cisco Unified Contact Center Enterprise Desktop Silent Monitoring 8.0(x)?

A) 8961
B) 9951
C) 7940
D) 6941
E) 7912

Solutions: