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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Set up a Receive node that uses a custom event that matches the user email.
B) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
C) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
D) Set up a Receive node that uses a custom event that matches the Webex bot email.

2. Webex Contact Center agents cannot use WebRTC to make and receive calls. What must be configured on their Desktop profile to enable this functionality?

A) Browser
B) Desktop
C) Extension
D) Agent DN

3. An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Customer Activity Record
B) Agent Activity Record
C) Agent Session Record
D) Customer Session Record

4. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Customer Activity Record
B) Agent Activity Record
C) Agent Session Record
D) Customer Session Record

5. Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

A) Change the Webex Contact Center administrator account password.
B) Authorize Webex CC Task integration in Webex Connect with valid credentials.
C) Make sure that the Webex Contact Center agent is using valid credentials.
D) Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.

Solutions: