• Exam Code: 9L0-412
  • Exam Name: OS X Support Essentials 10.8 Exam
  • Certification Provider: Apple
  • Corresponding Certification:ACSP
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Apple 9L0-412 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: User Accounts and Security20%- Security and Privacy
  • 1. Firewall and Gatekeeper
    • 2. Keychain management
      • 3. FileVault 2 encryption
        - User Account Types
        • 1. Fast User Switching
          • 2. Standard, Administrator, Guest, Sharing Only
            Topic 2: File Systems and Data Management20%- File System Structure
            • 1. HFS+ and permissions
              • 2. File ownership and ACLs
                - Data Access and Backup
                • 1. Time Machine backup and restore
                  • 2. Spotlight search
                    • 3. Disk Utility and volume management
                      Topic 3: Troubleshooting and Maintenance10%- Diagnostic Tools
                      • 1. Safe mode and hardware diagnostics
                        • 2. Console logs and system reports
                          - Common Issue Resolution
                          • 1. Performance optimization
                            • 2. Startup failures and kernel panics
                              Topic 4: Applications and Processes15%- System Processes
                              • 1. Activity Monitor and process control
                                • 2. Launch services and login items
                                  - Application Management
                                  • 1. Installing and removing apps
                                    • 2. App sandboxing and compatibility
                                      Topic 5: Installation and Configuration20%- Install OS X Mountain Lion
                                      • 1. Software updates and migration
                                        • 2. Installation methods and recovery system
                                          • 3. System requirements and compatibility
                                            - System Setup and Preferences
                                            • 1. Startup process and modes
                                              • 2. System Preferences configuration
                                                Topic 6: Network Configuration and Services15%- Network Services
                                                • 1. File sharing and AirDrop
                                                  • 2. Bonjour and remote access
                                                    - Network Setup
                                                    • 1. TCP/IP, DNS, and DHCP
                                                      • 2. Wi-Fi, Ethernet, and VPN configuration

                                                        Apple OS X Support Essentials 10.8 Sample Questions:

                                                        Which steps will let you retrieve a file from a Time Machine backup on an external hard disk connected to your Mac?

                                                        • A. Open System Preferences, click the Time Machine icon, click Retrieve, use the timeline to reach the appropriate date and time, select the file, and click Restore.
                                                        • B. In the Finder enter a search term in the Spotlight search field, click the Add (+) button to add a search criterion, and choose Search Time Machine, then use the timeline to reach the appropriate date and time, select the file, and click Restore.
                                                        • C. Control-click the icon of the folder in which you want the restored file to appear, open Time Machine from the shortcut menu, choose Restore from the Time Machine menu, use the timeline to reach the appropriate date and time, select the file, and click Restore.
                                                        • D. Open Time Machine, use the timeline to reach the appropriate date and time, select the file, and click Restore.
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: D  🗳️

                                                        How can you display the contents of a hidden folder on a mounted volume in Finder?

                                                        • A. Select the volume icon and choose "Show hidden items" from the Action menu.
                                                        • B. From the Finder menu, choose Preferences, and select "Show hidden items."
                                                        • C. From the View menu, choose "Show hidden items."
                                                        • D. From the Go menu, choose "Go to Folder," enter the path to the hidden folder, and click Go.
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: D  🗳️

                                                        The function of journaling in the Mac OS Extended (Journaled) file system is to ________.

                                                        • A. provide a backup of user files
                                                        • B. provide support for Spotlight searches
                                                        • C. provide support for resource forks, extended attributes, and metadata
                                                        • D. protect volume structure integrity in cases of unexpected shutdown
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: D  🗳️

                                                        If you did not store the recovery key with Apple, and you lose the FileVault-enabled account passwords AND the recovery key, there is no way to recover user data on a FileVault-encrypted volume.

                                                        • A. True
                                                        • B. False
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: A  🗳️

                                                        Review the screenshot, and then answer the question below.

                                                        If you click Delete User in the dialog shown above, what will happen to James White's home folder?

                                                        • A. It will be moved to the Trash.
                                                        • B. It will be deleted immediately, without being moved to the Trash.
                                                        • C. "Deleted" will be appended to the home folder name, and it will be archived in Time Machine in a compressed and encrypted file.
                                                        • D. "Deleted" will be appended to the home folder name, and its permissions will be changed to allow administrator user access only.
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: B  🗳️

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