• Exam Code: 37820X
  • Exam Name: Avaya Midsize Solution Design Exam (37820X Deutsch Version)
  • Certification Provider: Avaya
  • Corresponding Certification:Avaya ACDS
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Avaya 37820X Deutsch Exam Syllabus Topics:

SectionObjectives
Topic 1: Networking and Infrastructure Design- Infrastructure Requirements
  • 1. LAN and WAN considerations
  • 2. Security and survivability requirements
  • 3. QoS and bandwidth planning
Topic 2: Contact Center and Customer Experience Solutions- Customer Engagement Design
  • 1. Contact center requirements analysis
  • 2. Reporting and analytics considerations
  • 3. Agent and supervisor capabilities
Topic 3: Avaya Midsize Solution Portfolio- Avaya IP Office Platform
  • 1. Core platform architecture
  • 2. Scalability and resiliency features
  • 3. Licensing and deployment options
Topic 4: Unified Communications and Collaboration Design- UC Applications
  • 1. Messaging and presence
  • 2. Voice and video communications
  • 3. Mobility integration
  • 4. Conferencing solutions
Topic 5: Solution Sizing and Bill of Materials- Solution Configuration
  • 1. Licensing requirements
  • 2. Bill of materials preparation
  • 3. System sizing methodology
  • 4. Hardware and software selection
Topic 6: Implementation and Migration Planning- Deployment Strategy
  • 1. Installation and rollout planning
  • 2. Risk assessment
  • 3. Migration approaches
Topic 7: Customer Business Requirements Analysis- Business Objectives and Communication Requirements
  • 1. Determine collaboration and mobility needs
  • 2. Identify customer business drivers
  • 3. Analyze user and site requirements

Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:

1. Das Avaya Vantage K155-Gerät hat einen Telefonie-Formfaktor. Was bedeutet es, einen Telefonie-Formfaktor zu haben?

A) Es muss ein kabelgebundenes Mobilteil verwendet werden.
B) Enthält ein herkömmliches Tastenfeld.
C) Es hat keinen Touchscreen.
D) Es enthält keine Kamera.


2. Ein Kunde erwägt, sein DECT-Netzwerk (Digital Enhanced Cordless Telecommunications) durch WIFI zu ersetzen. Sie fragen Sie, welche Art von Netzwerk besser ist.
Welchen Vorteil würden Sie ihnen sagen?

A) WIFI hat mit BYOD weniger Vorlaufkosten; da es keine Endpunkte zu kaufen gibt.
B) DECT unterstützt größere Entfernungen als Wi-Fi.
C) DECT ist nur Sprache und die Möglichkeit des Hackens ist minimal,
D) WiFi bietet Benutzern Sprach- und Datenzugriff.


3. Siehe Szenario: H&H-Ticket.

Sie entwerfen eine Lösung für H&H Ticket. Der Kunde verwendet eine gehostete Konferenzlösung mit maximal 100 Moderatoren. Sie müssen Antworten auf mehrere Fragen kennen, um die Kosten abzuschätzen oder den Gastgeber/Moderator einzurichten. Im System. Sie haben ihnen gesagt, dass das Avaya-Modell einfacher ist.
Welche drei Fakten müssen Sie kennen, um eine Kostenschätzung für eine vergleichbare standortbasierte Lösung zu ermitteln? (Wählen Sie drei aus.)

A) Ob sie Web-Collaboration benötigen
B) Die Anzahl der Teilnehmer-.
C) Ob sie eine Aufzeichnung benötigen
D) Die Anzahl der Konferenzen pro Monat
E) Es sind keine zusätzlichen Informationen erforderlich


4. Siehe Szenario: H&H-Ticket.

Das Unternehmen H&H Ticket möchte seine DEFINITY-Systeme durch eine Lösung ersetzen, für die es problemlos Ersatzteile und Wartung erhalten kann. Der Kundenkontakt möchte wissen, warum er zu IP Office"* und nicht zu Avaya Aura migrieren sollte.
Abgesehen davon, dass diese Lösung speziell für die Unterstützung mittelständischer Unternehmen mit bis zu 3000 Benutzern entwickelt wurde, was würden Sie ihnen sonst noch sagen?

A) IP Office kann entweder in einer Nutanix- oder einer VMware-Umgebung virtualisiert werden.
B) IP Office Enthält integrierte Apps wie Voicemail, Audio- und Webzusammenarbeit, Mobilität, IM und Anwesenheit.
C) IP Office lässt sich in eine Multi-Channel-Contact-Center-Lösung integrieren, die zu Avaya Aura Contact Center migriert werden kann.
D) IP Office verwendet viele der gleichen Komponenten und Anwendungen wie SBCE und System Manager.


5. Ihr Kunde möchte WIFI-Konnektivität.
Was ist das kostengünstigste Avaya DC-IP-Telefonmodell, das WIFI-Konnektivität unterstützt?

A) J129
B) J179
C) J139
D) J169


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C
Question # 3
Answer: C,D,E
Question # 4
Answer: D
Question # 5
Answer: A

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