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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Microsoft SharePoint
B) Google Docs
C) SAP Jam
D) MindTouch

2. Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A) X 509
B) OpenlD2.0
C) SPNEGO
D) SAML

3. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Copy the access right from a business user who already has access to the work center view
B) Use business scoping to activate the work center containing the view
C) Assign the business user to the organizational structure.
D) Create a business role that has access to the work center view and assign it to the business user

4. Which of the following tools in SAP Cloud for Customer can you use to assign a work item to a service technician?

A) Resource Planner
B) Visit planner
C) Resource Scheduler
D) Multiresource Scheduling

5. What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.

A) Schedule condition
B) MDRO run
C) Measurement attributes
D) Service team
E) Ticket category

Solutions: