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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?

A) Folders
B) Categories
C) Types
D) Catalogs

2. Which of the following elements are part of the architecture of SAP Business Technology Platform?
Note: There are 2 correct answers to this question.

A) Subaccount
B) Node
C) Container
D) Directory

3. Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.

A) Identity management
B) Organizational management
C) Access management
D) Delegated administration
E) Policy-based access control

4. What are the three main pillars of the installed base?
Note: There are 3 correct answers to this question.

A) Functional location
B) Registered product
C) Skill set
D) Installation point
E) Service level agreement

5. Which of the following are typical use cases for the Key User Tools in SAP Customer Experience solutions?
Note: There are 2 correct answers to this question.

A) Complex scenarios requiring business logic
B) Execution of logic in an external system
C) Screen adaptations for user interfaces
D) Addition of extension fields

Solutions: