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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welchen Nutzen hat ein Register zur kontinuierlichen Verbesserung?

A) Auswahl der richtigen Methode, des richtigen Modells oder der richtigen Technik zur Identifizierung von Verbesserungen
B) Änderungen planen, bei der Kommunikation helfen, Konflikte vermeiden und Ressourcen zuweisen
C) Beschreibung der Dienste, die auf die Bedürfnisse einer Verbrauchergruppe zugeschnitten sind
D) Verfolgung und Verwaltung von Verbesserungsideen von der Identifizierung bis zur endgültigen Umsetzung

2. Welche Aktivität ist Teil der „kontinuierlichen Verbesserungspraxis“?

A) Bearbeitung von Lob und Beschwerden von Benutzern, um Verbesserungen zu identifizieren.
B) Identifizierung der Ursache ungeplanter Dienstunterbrechungen.
C) Verbesserung der Beziehungen mit und zwischen Stakeholdern.
D) Priorisierung und Erstellung von Business Cases für Verbesserungsinitiativen.

3. Welches Prinzip konzentriert sich auf die Servicekonsumenten?

A) Beginnen Sie dort, wo Sie sind
B) Optimieren und automatisieren
C) Fokus auf Wert
D) Mach es einfach

4. Welche Aussage zu den Ergebnissen ist RICHTIG?

A) Ein Ergebnis kann durch mehr als einen Ausgang ermöglicht werden
B) Ein Ausgang kann durch ein oder mehrere Ergebnisse aktiviert werden
C) Ein Ergebnis ist eine greifbare oder immaterielle Aktivität
D) Ergebnisse zeigen, wie der Dienst funktioniert

5. Welche Aussage zu den Ergebnissen ist RICHTIG?

A) Sie ermöglichen es Servicekonsumenten, ein gewünschtes Ergebnis zu erzielen.
B) Sie stellen den Dienstanbietern Produkte auf der Grundlage der Ergebnisse zur Verfügung.
C) Es handelt sich um Leistungen, die den Servicekonsumenten zur Verfügung gestellt werden.
D) Die gemeinsame Wertschöpfung für Dienstanbieter durch die Reduzierung von Kosten und Risiken.

Solutions: