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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?

A. An AES Client is required on the ACCCM server.
B. The ACCCM contains the AES client functionality.
C. The AFS clientis not compatible with ACCCM.
D. It is required unless the AES server is co-resident on the ACCCM server.

Question 2

You have Installed Avaya Contact Center Control Manager (ACCCM) and you need to synchronize with the Communication Manager (CM) for the first time.
Which statement is true regarding the Synchronizer?

A. The synchronizer can be used for initial data migration only.
B. Only the initial synchronization will be done from the Synchronizer windows application.
C. The Synchronizer can only be used as a sync service that synchronizes information on a daily basis.
D. Only the initial synchronization will be done through the Web interface.

Question 3

You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A. Microsoft IIS
B. Microsoft Silverlight
C. .NET Framework 4.0
D. Microsoft MVC

Question 4

A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A. If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
B. You can connect to all versions of CMS with the Openlink driver.
C. You need to useaSolaris User.
D. The CMS Supervisor must beinstalledon the ACCCM Server.
E. If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.

Question 5

When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)

A. The ACCCM database can beinstalledon a dedicated server.
B. The ACCCM database canonly be installed co-resident with the application server.
C. The ACCCM database can only be installed on a dedicated server.
D. The ACCCM database can be co-resident with the application server.

Solutions: