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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Desktop Trigger
B) Workforce Management
C) Recorder Edition
D) Quality Management Edition
E) Standard Edition

2. Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

A) Web communications
B) Supervisor actions
C) Report creation
D) Quality management
E) Inbound email processing

3. A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)

A) Avaya Web RTC soft clients
B) Avaya IP Office TM
C) Avaya J139 desk phones
D) Avaya Aura
E) Avaya IX Conference Phones

4. You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?

A) Avaya Call Reporting
B) Avaya IX TM Spaces
C) Cloud Operations Manager
D) IP Office Media Manager
E) Simplified Web Self-Administration

Solutions: